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All Personalised items cannot be returned unless it has a genuine fault of the manufacturer. Pro:Direct reserves the right to utilise our knowledge and expertise in positioning the personalisation on the product as well as the method of personalisation. Once a sample has been approved as part of a Team Sports order, you will be unable to make additional changes.
If a requested item is out of stock, we will require confirmation that we can personalise the available items. If your parcel is showing as delivered but you have not received it, please contact a member of our customer service team immediately so we can raise an investigation with the courier. Generally speaking our carriers will not commence the investigation process for an international order outside of the UK until a parcel has been missing for 25 days or more.
Pro:Direct accepts no liability for parcels lost or misplaced after delivery is confirmed. You can return any item within 28 days of receipt for a refund or to exchange the same item for an alternative size, but the items returned must be in their original condition, which includes any packaging.
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For example, shoes are to be returned along with the original shoe box, any tags attached and in new condition, not used outside or on an abrasive surface. UK customers - If you wish to return goods, please ensure that the item is adequately packaged, complete the returns form on the dispatch note and if required, include a brief note in the parcel to explain why the item is being returned. Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
We cannot be held responsible for items lost or delayed in transit on the way back to us. Please note that we are unable to accept returns made in person to our Head Office. Our team will advise on the best way to resolve the return query. You should arrange for the item to be returned to us using a carrier of your choice.
Pro: Direct shall only reimburse your returns costs for a product if it is declared faulty by the returns department or if we have sent you an incorrect product. Please retain your receipt for the cost of returning the item. Please note that we are not always able to process claims of faulty goods using images alone. All goods will be inspected on return. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use.
This does not affect your statutory rights. Personalised items - Regrettably, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. If you believe that you have received a faulty product or there has been an error when personalising your item, please contact our customer service team who will be happy to help. Any other use is prohibited unless agreed to by Pro-Direct Sport Ltd in writing.
You agree not to change or delete any ownership notices from materials downloaded or printed from the website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on the website, including user-generated content, without the prior written consent of Pro-Direct Sport Ltd, unless it is your own user-generated content that you legally submitted on the website. You agree not to use any data mining, robots, scraping or similar data gathering methods.
Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you. This additional information would be proof of billing address or simply a conversation with you, so we can discuss our concerns. Pro:Direct will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
Credit card fraud is illegal, and we will fully co-operate with the police and crime prevention agencies to prosecute those who break this law. The Website, User Generated Content, Content, and the materials and products on this Website are provided and without warranties of any kind. To the fullest extent permitted by law, Pro:Direct disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a purpose and non-infringement.
Pro:Direct cannot guarantee and does not promise any specific results from use of the Website.
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Pro:Direct does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Pro:Direct does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content including any mobile client at your own risk and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result.
Pro:Direct reserves the right to change all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. We make no representation that materials on this Site are appropriate or available for use in other locations and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law. This site is using cookies, by continuing to browse the site you are agreeing to our use of cookies Find out more. Pro:Direct use cookies. Privacy Policy. If you are unhappy with the service or product you have received from us, we have a dedicated team who will endeavour to resolve any complaint or grievance that you may have.
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However, should you wish to dispute a decision we have made and would rather raise this with an independent body, please see the following link for the Consumer Ombudsman. Pro:Direct may provide links to websites owned by Pro:Direct and associated third parties that may not relate to Pro:Direct. All links are provided on our sites are for your convenience only. Access to websites that are owned by third parties is at your own risk and Pro:Direct is not responsible or liable for such third-party websites. Pro:Direct allows you the option to publish your actions on Pro:Direct website to social media platforms.
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Pro:Direct does not control which information gets disseminated on participating social platforms. You agree to allow Pro:Direct to check your Pro:Direct cookies when you are visiting participating social platforms and allow Pro:Direct to receive information about your use of those social platforms. You can deactivate this publishing feature on your social media profile.
Pro:Direct will endeavour to ensure that this website is continuously fully operational. However, we cannot guarantee that the website will be fault free. Access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. By using this website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Pro:Direct and if Pro:Direct is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a force majeure and Pro:Direct shall be excused the performance for so long as such a situation endures.
In doing so you waive your right to claim material infringement, including the right to approve the way in which Pro:Direct uses such material. Material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty-free basis by Pro:Direct anywhere in the world in any media. This does not relate to personal data that you submit to us, details on how we process your personal information can be found in our Privacy Policy. By using our Sites you consent to such processing and you warrant that all data provided by you is accurate.
You agree that you will not use this website to implement software viruses, code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be commercially distributed without our permission.
IMAGES Many of the product images displayed on Pro:Direct websites and in advertisements and catalogues have been created by our own professional team of photographers, Pre- Order products may display the manufacturer sample, the final released product may have slight differences in terms of colour or pattern.
Once the final released product is received at Pro:Direct if we notice any differences to the sample the product will be re-shot and image changed on the websites. When orders are placed on our websites, we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order is confirmed when delivery of the order is made to you. As part of the order confirmation process, we will then request pre-authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order.
Payment is captured when we dispatch goods to you. This still does not constitute acceptance of the order.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. If you are purchasing a personalised item, the payment will be taken before the item is sent for personalisation.
By submitting your payment details to Pro:Direct Sport, you accept that we will capture funds at the time stock is available for dispatch, Pro:Direct Sport will not accept liability for any charges applied by your card provider relating to the transaction. We reserve the right to change price and availability information without notice.
This means that Pro:Direct may refuse to accept or may cancel any order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Pro:Direct will issue you a refund. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
Please note that the prices displayed as VAT inclusive will be the full price charged to customers in Australia and the United States and no deductions will be made on sales made to these countries. Although customers in these countries so not pay VAT we do not reduce the price paid. The full amount does however include Australian GST. Ad Pro:Direct is registered for GST with the ATO, you are not liable for any additional import taxes when your order arrives in Australia and the full price paid enables us to pay the GST and cover costs associated with administering this process.
The price paid does not include any local taxes for the US so please be aware that you may still be liable for import fees and local taxes. Pro:Direct accept no liability for any additional charges levied by the government if the recipient country. By placing an order on our website, the customer acknowledges the recipient accepts liability for any charges applied by their government including, but not limited to taxes, duties, holding fees , Pro:Direct has no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country and are subject to change.