- 175 Million To One Odds
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Was not happy with the quality of meet inside. Could not chew the meat enough to swallow it. Was made with certain pieces that were not able to digest. I usually eat better brands but this was on sale.
175 Million To One Odds
This is not my usual Kroger and I only stopped there because I was working. I needed to return a few items that I just purchased this morning and yesterday. I really love Kroger and we spend a lot of money every month at Kroger. However, my husband and I only have one debit card so I gave it back to him this morning. When I first went up to the counter and said I wanted to return a few items he looked at me and said, " You're returning all of that? At the end, she said she needed the debit card to put the money back on the card.
So I explained to her that I did not have it on me at this time and we only have one car and my husband has it. I asked if she could give me cash. By the way, all of the other times I've ever return anything at Kroger, the policy I was told was that if you pay with cash or a debit card you have the option of getting cash back, as well as other options like a gift card or putting it back on your card. Then brought another lady over and she said she could give me cash but I had to show her the debit card.
They would not listen they were stuck on not giving me cash. I felt as though they were judging me and thought I was returning items for a negative reason or to get cash to get drugs or something. Just their behavior and their lack of willing to negotiate anything has made me think differently about Kroger.
I will not be shopping at Kroger nearly as much as I used to especially at that location. The other day I asked my wife , to get me a can of dip from the local she came home with the wrong kind , I never opened it,and I kept the receipt, so I could take it back and Exchange it the next day , they would return they said there was a law saying they were not allowed and got rude with me, so I left and did some research on it, there is no law stating this , now I have a can dip ,I'll probably never use , I appreciate, the kind service I didn't receive ,from you , it will thank twice before I go to Kroger again.
Shocked to read so many negative reviews! No hassles! I have even come back the next day and redeemed coupons I forgot to present when checking out the day before. No Hassles. Once while waiting in the customer svc line, the mgr walked by and I jokingly asked for coupons since the line was so long. He apologized and surprised us by having Star Bucks give us complimentary drinks.
Keep up the good work! I inquired as to the scan right policy and she was a total see you next Tuesday about it. Why do some of these old bags think they're doing Kroger a favor by offending good customers? Is this a union thing? To hell with unions!! Not only did her attitude stink out loud, she stunk like cigarettes. Went into Kroger on Chamblee Tucker rd to return some Christmas blankets we had bout at last minute. I shop there almost everyday and he wouldn't even look hot up on my Kroger card.
They are unopened and the manger was a real jerk and said I must have receipt.
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I shop there almost everyday and he wouldn't even look it up on my Kroger card. What a lazy manager. Went to return a 30 dollar christmas present at kroger in englewood oh and store manager neville would not return an item that was bought in that kroger and was still in original packaging. I asked for return policy and he said that they do not have one which in this day and age is obviously a lie. It looks as if kroger employs untruthful staff and it sounds like it starts from the top so if the store manager mr.
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I provided my id and asked for store credit without reciept just like i have done in past experiences and still turned away. No wonder why walmart has return customers because they treat customers right and stand by their word and kroger lost a customer over 30 dollars because the manager does not understand customer service and that return customers is what business is about.
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I am very dissapointed about a store that i have shopped at more than 10 yrs and they handle situations like uneducated fools. I bought hearing aid batteries from a Kroger that was in the next town over Clarksville,IN and noticed when I got home that they were expired with a "best use by March of " so I tried to return them on my way home from work at my neighborhood Kroger in Jeffersonville,IN and the lady told me that they could not exchange them and that I'd have to go back to the other Kroger.
So I was forced to buy another pack because I was almost out and now have to wait till I'm in Clarksville again to exchange them. The attendant for customer service wasn't at the desk, so I asked a man doing go-backs for assistance. He promptly knocked on the accounting room door.
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As the door opened you can see two people inside who look very annoyed to deal with me. As I inform the young woman I'm trying to return the product, she immediately takes the receipt from my hand. I inform her that the tamper evident seal is still intact, and that I had been recommended by my daughter's pediatrician to remove formula from her diet. The attendant looks over the receipt and goes back to the accounting room to talk to the other man in there. She quickly comes back out and says they can't take it at all. I asked for a reason and she mumbled that people have been messing with baby stuff and returning it.
I quickly asked if they had posted a notice that I was unaware of? She had no response. I then asked for a copy of the return policy and she had no response. Aggravated I put the formula back in my car and went back in to finish my shopping. I then checked in the baby product section. Just to see if there was a notice informing of the policy.
Of course there was nothing there. When I finished and drove home, I decided to do some research. Along with every customer review on that page detailing their horrible experiences.
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This is a terrible practice for Kroger, and is unacceptable for any customer to go through. I will be contacting the corporate complaint office and following up with the store manager in the morning. All written policies for returns should be posted. If they are not posted, employees can say whatever they want and there is no protection for the consumers.
For a company that claims, and I quote from the earlier listed website. They will offer either a refund, exchange, adjustment or a Kroger gift card. This policy even applies if you simply do not like a Store Brand item. I fully expect to have this problem corrected by kroger soon. If not, I will take all my business elsewhere. I will also make sure that I tell everyone I can about this poor policy and representation of it. I have been a long time customer and former employee of the Kroger Co.
I know that Kroger is supposed to put the customer first and handle every case as efficiently as they can. I hope the adminis of this page are better at their jobs then the store employees I dealt with today. Hopefully this matter will be corrected satisfactorily, and actions are taken to prevent this from happening to other customers in the future. Absolutely ridiculous experience tonight at the Kroger which my boyfriend and I frequent about twice a week for all of our expensive, relatively nice groceries.
My boyfriend had bought a pack of razor blades about two months ago from this location. We did self-checkout, and the employees did not come to open the package. As a result, we had a pack of razors with a plastic "box" around it we could not open. Tried a hammer a couple of days later, nothing. We had it around the house for all of that time despite going there several times a week-- we have lives and FINALLY remembered to bring it back tonight.
It's become like a running gag between us-- 'Did you bring the razors? The cashier lady made her manager come over and he looked at it and said, "Do you have a receipt? I was so infuriated. We buy things from here all of the time. Did he really expect that we'd somehow play some weird con on 16 dollar blades? We just wanted it opened!!
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He made us wait only 10 minutes, felt like forever because I was furious and ran my BFs Kroger card info. Apparently could not "find it" in the system and told us we could leave it there and he'd "look into it" tomorrow. My boyfriend had to ask whether he wanted to take a number from him as the guy didn't even ask for it. I asked to whom he reports and he gave me a weird look and gave me a first name only for someone who manages him.